Shipping Information
- Has my order shipped?
- Click here to look up your order and see the shipping status.
More questions? Back to Main Help Page
- How do I get my tracking number?
- Click here to look up your order and get your tracking number. * Tracking Number is only provided for Priority Shipping.
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- Do you ship to my country?
- Priority International Courier is possible for all countries on the dropdown list provided in the shopping cart – which contains most countries, except those with trade sanctions in place with the European Union.
Standard International Shipping is only possible for EU countries. As it goes via regular postal services, there are several reasons inherent to the regular postal services themselves that make that your order won't be deliverable to certain countries: it might be a local security issue, or it might be the difficulties faced to expedite the package through customs. We apologise for this inconvenience and offer you the option of Priority International Courier for orders that need to be tracked.
More questions? Back to Main Help Page
- I live outside the US. Do I have to pay customs fees?
- If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
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- When will my backorder ship?
- Although we try to maintain an inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. You will receive email notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.
More questions? Back to Main Help Page
- Can I change my shipping address?
- Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
More questions? Back to Main Help Page
- Can I change my shipping method?
- Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.
More questions? Back to Main Help Page
