Order Information
- What is my order status?
- You can view your order status by looking up your order.
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- What payment methods can I use?
- We accept Visa®, MasterCard®, American Express®, as well as Maestro Card. We also accept wire transfers. If you choose to pay by wire transfer, you will receive instructions on how to send your payment once you submit your order.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
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- Should I use spaces or dashes when I enter my credit card number?
- No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
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- Does my billing address have to match the address on file with my credit card?
- Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
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- Why is my credit card being rejected?
- There are many possible reasons for a credit card not being accepted:
- The card has expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
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- When will my credit card be charged?
- For purchases of downloaded products, your credit card will be charged the day after your order is placed.
For purchases of physical products, you won't be billed until yourproduct is shipped. This includes any preordered or backordered products.If your items are shipped separately you will be billed each timea product is shipped.
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- How will the charge show up on my credit card?
- The charge for your order will appear on your credit card as: "DRI*Nuance"
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- Can I order without a credit card?
- Yes. In addition to credit cards we accept wire transfers. If you choose to pay by wire transfer, you will receive instructions on how to send your payment once you submit your order.
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- Do I have to pay sales tax?
- The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.To see how we calculate VAT, click here.
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- How do I get a copy of my invoice?
- You can print a copy of your invoice from the Order Information page.
Click here to look up your order and print a copy of your invoice.
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- How will you know where and how to send my physical product?
- If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
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- How do I start a new order?
- Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.
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