Returns and Cancellations

What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?

The Nokia phones shop store by Digital River offers a 14-day money back guarantee.

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When will I see my credit appear in my account?

After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

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How can I cancel my order?

Log into Quick order look up on Main Help Page

• Select Process Cancellation
• Follow instructions
• No option to Process Cancellation
  • Do not accept the package delivery
  • If already delivered initiate a return by contacting customer support

If further questions, then contact Customer Support.

How do I return my device?

You can return your device during the remorse period that is 14 days from delivery date across Europe.

• Option 1: You can refuse the package upon delivery
• Option 2: if the package has already been delivered, please contact our customer support team

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Repairs

How can I get my device repaired?

If your device needs to be repaired, please click here and follow the instructions there to log in and to initiate the repair process.

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