Returns and Cancellations

Returns and exchanges of new merchandise will be accepted within 30 days from the date on the packing slip.

Computer software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned or exchanged in new condition with all original packaging and contents. To obtain a return authorization number, look up your order and click the “Request a Return” button on the invoice page. (Click here to look up your order.) Your packing slip contains a return address label with a printed space to write your RMA#.
Shipping costs are non-refundable. If the reason for your return is due to Digital River error, please contact Digital River for a shipping credit.

To request a refund, please contact us at either herinteractive.en.cs@digitalriver.com or 866.585.3251 and have your order number available. Click here to look up your order.

More questions? Back to Main Help Page

How do I cancel my order?

If you chose to pay by check or money order and have not yet sent your payment, your order will automatically be cancelled after 30 days.

You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.

More questions? Back to Main Help Page

When will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).

More questions? Back to Main Help Page

Update Remove Skip to content Apply promo code button Clicking this button will allow you provide your billing information without creating an account on the store Clicking this link will navigate you to the page, where you can select additional products. Clicking it will log you on to your current account on the store and you will be able to check your billing information. Clicking this button will allow you create your account on the store as well as to provide your billing information. Clicking on this button takes you to the page where you can check your order details. herinterSI_PREVIOUS_STEP_BUTTON_DESCRIPTIVE_TEXT Clicking it will navigate you back to check your billing information. Clicking it you will finish purchasing on the store. Clicking it will navigate you back to the shopping cart page. Clicking it you will be navigated back to update your payment method details. Clicking it you will be navigated back to update your billing address details. Clicking it you will be navigated back to update your order details. Clicking it will navigate you back to update your shipping address.