.
If you need more assistance disabling one of the products listed above, please contact the manufacturer's technical support.
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Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If you have more questions or need help with your download, please contact Digital River using the information below.
Digital River Customer Support email: herinteractive.en.cs@digitalriver.com
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For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.
Technical support email: herinteractive.en.cs@digitalriver.com
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If you purchased EDS but are still unable to download, make sure the order is not more than five (5) years old. EDS downloads are limited to five (5) years after the initial product purchase.
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We also know computers crash and backing up the files you value is a necessity. Here is some basic information for backing up your purchase:
Once your game/guide has downloaded successfully, you can back up the downloaded file(s) to a DVD, flash drive, or other external media so that you will be able to reinstall the game or use your guide again in the future without having to re-download.
Here are instructions for backing up your files:
Here’s a neat video tutorial that shows you in detail how to copy files to your flash drive: http://www.youtube.com/watch?v=Lluk26qiNXw
You can also install your game directly to the external hard drive:
Please note that since the game has been installed to an external hard drive, you will need to always have the external drive plugged in when playing the game.
Do not unplug the drive while playing the game.
If you choose not to create a desktop shortcut, you will need to launch the game from the application file you installed to your external hard drive.
Thank you for being amazing fans and we hope you enjoy many more adventures with Nancy and the gang!
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Second, please note that serial numbers, registration numbers, unlock codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.
If you still have problems, contact Customer Service.
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