More about Autodesk Subscription.
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Support level upgrades are currently unavailable through the Autodesk Store. You may either return the product within 30 days and then repurchase it at the desired support level, or you may visit an Autodesk Authorized Reseller to request an upgrade.
To return your product, see the Returns and Cancellations section.
More about Autodesk Subscription.
Still more questions? Back to Main Help Page
Still more questions? Back to Main Help Page
Still more questions? Back to Main Help Page
To learn how to create an account, retrieve your user ID or reset your password, and access your Subscription benefits, follow the detailed instructions in our Signing In To Subscription Center tutorial.
Still more questions? Back to Main Help Page
Still more questions? Back to Main Help Page
Internet Service Providers (ISPs)
Some email providers filter messages based on content, subject line, or the sender's address and may put the email into the a spam, bulk, or junk mail folder. Please make sure @autodesk.com is on your "approved sender" list or "whitelist" and/or in your "address book." We often do not even receive notice of such filters, so please be sure you inform your ISP that you want to receive our email.
Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to reduce the amount of junk mail you receive, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Below is some guidance to get you started.
AOL:
Please check your "Spam" folder. If you find our email there, select the message and click "This is Not Spam." This will help future messages reach your Inbox.
To avoid accidentally filtering our future messages:
Hotmail:
Please check your "Junk email" folder. If you find our email there, select the message and click "Not Junk." This will help future messages reach your Inbox.
To avoid accidentally filtering our future messages:
Yahoo:
Please check your "Bulk Mail" folder. If you find our email there, select the message and click "Not Spam." This will help future messages reach your Inbox.
Gmail:
Please check your "Spam" folder. If you find our email there, select the message and click "Not Spam." This will help future messages reach your Inbox.
Outlook:
Please check your “Junk” folder. If you find our email there, select the message and click “Not Junk.” This will help future messages reach your Inbox.
To avoid accidentally filtering our future messages:
If you are unable to locate the email with your Subscription Center user ID, you can request another one through Customer Service Assistance.
Still more questions? Back to Main Help Page