Please check your system for and disable any of the following:
If you require more assistance disabling any of the products noted here, please contact the firewall or anti-virus manufacturer’s technical support. Please do not contact Autodesk Support or the Autodesk online store customer service for help with these products.
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NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.
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Still more questions? Back to Main Help Page
Still more questions? Back to Main Help Page
Still more questions? Back to Main Help Page
Still more questions? Back to Main Help Page
The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.
If you know the filename, you can do a search on your computer for it.
Do not rename the file you're downloading, it may cause installation problems.
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Still more questions? Back to Main Help Page
If you do not have your order fulfillment email, you can retrieve your product serial number and product key by logging into your Order Details page.
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Next, when registering and activating your product, please make sure you are entering the correct product name, version (year of release) and license type you have purchased.
If you have verified that the serial number that you have is correct, but you can still not use them to activate your product, please contact us for assistance.
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Still more questions? Back to Main Help Page
If you did not include Subscription with your purchase you may cancel or return your order and then place a new order for a Boxed Shipment by contacting your local Autodesk Authorized Reseller. Please review our Returns and Cancellations help for information on how to cancel or return your order.
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Still more questions? Back to Main Help Page