Maintenance plan
- Can I purchase a maintenance plan for my product?
- Yes! We are now offering one-year, renewable maintenance plan on our Online Store for almost all of our products at time of purchase. The Autodesk Online Store does not yet sell maintenance plan for the Autodesk products you already own.
- What are the benefits of a maintenance plan?
- A maintenance plan is the only way to maintain and maximize your perpetual software license. Maintenance plans deliver the most up-to-date tools and features to support your business. You can use previous and current versions of your software, install it on home and office computers, and use it at multiple locations* while technical support keeps you on track by helping to resolve issues quickly. Additionally, you receive 25GB of cloud storage and access to select cloud services that enable you to perform compute-intensive tasks faster and collaborate more effectively**.
A maintenance plan can be added to new perpetual licenses of Autodesk Design & Creation Suites perpetual licenses or attached to your existing licenses, depending on purchase date. You will be able to add a maintenance plan to your purchase after you've added the product to your cart.
More info about Autodesk maintenance plans.
* Not all licensing rights are available for all versions or in all countries, see the terms and conditions for eligibility
** Access to cloud services is related to and dependent on the software attached to your maintenance plan
- How can I renew my maintenance plan?
- You can renew your maintenance plan on the maintenance plan renewal page within Autodesk Account. Maintenance plan can be renewed up to 90 days prior to your contract expiration date. Maintenance plan renewal will no longer be available after your contract expires.
- How will I get set up on Autodesk maintenance plan?
When you order your maintenance plan with a software product purchase on the Autodesk Online Store, we set you up as Contract Manager for your maintenance plan with Autodesk. You will receive a ‘welcome’ email from Autodesk following your Store purchase with the details to help you get started in using your subscription benefits.
Please learn more here.
- What type of maintenance plans can I buy on the Autodesk Official Online Store?
- At this time, you can buy a 1-year renewable maintenance plan contract with a new seat purchase of some of the software products sold on the Store. For the following types of transactions, we recommend you contact your local Authorized Autodesk Reseller:
- Adding maintenance plan to an already-purchased software product Purchasing additional licenses for your Maintenance
- Renewals and late renewal fees
- Can I upgrade my maintenance plan support level?
- Support level upgrades are currently unavailable through the Autodesk Official Online Store. You may either return the product within the terms of our Refund Policy and then repurchase it at the desired support level.
To determine if your return falls within the terms of our Refund Policy see the Returns and Cancellations section on this page.
- What do I do if I don’t get my welcome email?
- We recommend you first look in your spam, bulk, or junk folder within your email application for a message from Autodesk. If you are not familiar with these folders or how email filtering works, review the guidance below.
Internet Service Providers (ISPs)
Some email providers filter messages based on content, subject line, or the sender's address and may put the email into the a spam, bulk, or junk mail folder. Please make sure @autodesk.com is on your "approved sender" list or "whitelist" and/or in your "address book." We often do not even receive notice of such filters, so please be sure you inform your ISP that you want to receive our email.
Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to reduce the amount of junk mail you receive, make sure you check the settings. The "defaults" are often much more restrictive than you might wish.
- Click Mail in the toolbar at the top of your AOL window
- Select Block Unwanted Mail
- Click Custom Sender List
- Select Allow only the senders and domains listed below
- Enter this domain @autodesk.com
- Click Save
AOL:
To avoid accidentally filtering our future messages:
Please check your "Spam" folder. If you find our email there, select the message and click "This is Not Spam." This will help future messages reach your Inbox.
- Click Mail, then Options (next to the Help link)
- Click Junk email Protection
- Click Safe List
- Enter this domain: @autodesk.com
- Click Add
Hotmail:
To avoid accidentally filtering our future messages:
Please check your "Junk email" folder. If you find our email there, select the message and click "Not Junk." This will help future messages reach your Inbox.
Yahoo:
Please check your "Bulk Mail" folder. If you find our email there, select the message and click "Not Spam." This will help future messages reach your Inbox.
Gmail:
Please check your "Spam" folder. If you find our email there, select the message and click "Not Spam." This will help future messages reach your Inbox.
- Open your Junk E-mail Options.
- Select Safe Senders, then Add.
- Type @autodesk.com and click OK.
- Type and click OK.
- Click OK.
Outlook:
To avoid accidentally filtering our future messages:
Please check your “Junk” folder. If you find our email there, select the message and click “Not Junk.” This will help future messages reach your Inbox.If you are unable to locate the email with your Autodesk account user ID, you can request another one through Customer Service Assistance.